Last Updated: July 19, 2025
A Note to Our Users
Your trust is the foundation of our service. This Privacy Policy explains how HatchCV ("we," "us," or "our") collects, uses, and protects your personal information. We've designed this policy to be as clear and straightforward as possible.
We collect information to provide and improve our services. The table below outlines what we collect and how.
| Category | Type of Data | What This Includes |
|---|---|---|
| Information You Provide Directly | Account Information | Your name and email address when you create a HatchCV account. |
| Resume & Career Information | The data you type, paste, or upload, including employment history, education, skills, and contact details. | |
| Job Descriptions | Job descriptions you provide for our AI to analyze and tailor your resume against. | |
| Payment Information | Your payment details, processed by our secure third-party payment processor (Stripe). We do not store your full credit card number. | |
| Communications | Any correspondence you have with our customer support team. | |
| Information We Collect Automatically | Usage Data | Information about how you interact with our services, such as the features you use, time spent on pages, and clickstream data. |
| Device & Connection Information | Your IP address, browser type, and operating system, used for security and analytics. | |
| Cookies & Tracking Technologies | We use essential cookies to operate our site and, with your consent, analytics cookies. You can manage your preferences at any time. |
We are committed to using your data purposefully and transparently. Under the UK GDPR, we process your data on the following legal grounds:
| Purpose of Use | Legal Basis (UK GDPR) |
|---|---|
| To Provide & Maintain Our Service | Performance of a Contract |
| AI-Powered Resume Optimization | Performance of a Contract |
| To Improve & Develop New Services | Legitimate Interest |
| To Secure Our Platform | Legitimate Interest |
| To Process Payments | Performance of a Contract |
| To Communicate With You | Performance of a Contract / Legitimate Interest |
| For Marketing & Promotions | Consent |
| To Comply with Legal Obligations | Legal Obligation |
A special note on our AI
Our AI uses your resume and job descriptions solely to generate suggestions for you. We may use fully anonymized data to improve our AI models, but your personal data is never used for training without your explicit consent.
We do not sell your personal data. We only share it with trusted partners in these limited circumstances:
Under UK & EU GDPR, you have rights including the Right to Access, Rectification, Erasure, and more. To exercise any of these rights, please contact us at privacy@hatchcv.com.
If you are a California resident, you have specific rights, including the Right to Know and the Right to Delete your data.
We implement robust technical and organizational measures to protect your data, including encryption and access controls. However, no method is 100% secure.
We retain your data for as long as your account is active. Upon deletion, we remove your personal data from our systems within 30 days, unless required by law to keep it.
Your information may be processed in countries outside the UK/EEA. We ensure it is protected by implementing appropriate legal safeguards.
Our service is not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18.
We may update this policy from time to time. We will notify you of any material changes by posting the new policy here and, for significant changes, by email.
If you have any questions, wish to exercise your rights, or need to contact our Data Protection Officer, please use the details below.
Get in Touch
Email: contact@hatchcv.com